{"id":1376,"date":"2026-05-23T08:45:08","date_gmt":"2026-05-23T00:45:08","guid":{"rendered":"https:\/\/ai.richu-kjsy.com\/?p=1376"},"modified":"2026-05-23T08:45:08","modified_gmt":"2026-05-23T00:45:08","slug":"%e8%bf%98%e5%9c%a8%e6%89%8b%e5%8a%a8%e5%9b%9e%e5%a4%8d%e5%ae%a2%e6%9c%8d%ef%bc%9fgorgias%e8%87%aa%e5%8a%a8%e5%8c%96%e5%b8%ae%e4%bd%a0%e7%9c%8180%e4%ba%ba%e5%8a%9b","status":"publish","type":"post","link":"https:\/\/ai.richu-kjsy.com\/index.php\/2026\/05\/23\/%e8%bf%98%e5%9c%a8%e6%89%8b%e5%8a%a8%e5%9b%9e%e5%a4%8d%e5%ae%a2%e6%9c%8d%ef%bc%9fgorgias%e8%87%aa%e5%8a%a8%e5%8c%96%e5%b8%ae%e4%bd%a0%e7%9c%8180%e4%ba%ba%e5%8a%9b\/","title":{"rendered":"\u8fd8\u5728\u624b\u52a8\u56de\u590d\u5ba2\u670d\uff1fGorgias\u81ea\u52a8\u5316\u5e2e\u4f60\u770180%\u4eba\u529b"},"content":{"rendered":"<h2>\u7528 Gorgias \u81ea\u52a8\u5316\u5de5\u5177\u628a BFCM\uff08\u9ed1\u4e94\/\u7f51\u4e00\uff09\u5ba2\u670d\u538b\u529b\u964d\u5230\u6700\u4f4e<\/h2>\n<p><strong>\u8fd9\u8ddf\u5356\u5bb6\u6709\u4ec0\u4e48\u5173\u7cfb\uff1f<\/strong>\u9ed1\u4e94\u3001\u7f51\u4e00\u671f\u95f4\u8ba2\u5355\u4f1a\u7206\u70b8\uff0c\u5ba2\u670d\u5de5\u5355\u91cf\u5f80\u5f80\u51b2\u5230\u5e73\u65f6\u7684 3\u20115 \u500d\u3002\u82e5\u6ca1\u6709\u9ad8\u6548\u7684\u81ea\u52a8\u5316\uff0c\u5ba2\u670d\u4eba\u529b\u5f88\u5feb\u7206\u4ed3\u3001\u54cd\u5e94\u6162\u3001\u5dee\u8bc4\u98d9\u5347\uff0c\u76f4\u63a5\u628a\u672c\u6765\u53ef\u4ee5\u8d5a\u7684\u5229\u6da6\u84b8\u53d1\u6389\u3002\u4e0b\u9762\u8fd9\u5957 Gormias\uff08<em>Gorgias<\/em>\uff09\u81ea\u52a8\u5316\u6e05\u5355\uff0c\u5e2e\u4f60\u5728\u65fa\u5b63\u524d\u628a\u300c\u5e2e\u5ba2\u6237\u81ea\u52a9\u3001\u5de5\u5355\u8def\u7531\u3001AI \u56de\u590d\u3001\u7269\u6d41\/\u52a0\u5355\u300d\u90fd\u641e\u5b9a\uff0c\u7701\u4eba\u529b\u3001\u63d0\u5347\u54cd\u5e94\u901f\u5ea6\u3001\u8ba9\u5ba2\u5355\u4ef7\u7ffb\u500d\u3002<\/p>\n<h3>\u4e00\u3001\u5148\u628a Help Center\uff08\u5e2e\u52a9\u4e2d\u5fc3\uff09\u6253\u626b\u5e72\u51c0<\/h3>\n<ul>\n<li><strong>\u6b65\u9aa4 1\uff1a<\/strong>\u5bfc\u51fa\u53bb\u5e74 BFCM\uff082023\uff09\u671f\u95f4\u7684\u5de5\u5355\u6570\u636e\uff0c\u7edf\u8ba1\u5173\u952e\u8bcd\uff08\u5982\u300c\u53d1\u8d27\u8fdb\u5ea6\u300d\u300c\u9000\u8d27\u300d\u7b49\uff09\u51fa\u73b0\u9891\u6b21\u524d 10 \u6761\u3002<\/li>\n<li><strong>\u6b65\u9aa4 2\uff1a<\/strong>\u6253\u5f00 Gormias \u540e\u53f0 \u2192 <code>Help Center &gt; Articles<\/code>\uff0c\u5bf9\u7167\u5173\u952e\u8bcd\u68c0\u67e5\u662f\u5426\u5df2\u6709\u5bf9\u5e94\u6587\u6863\u3002<\/li>\n<li><strong>\u6b65\u9aa4 3\uff1a<\/strong>\u6ca1\u6709\u5c31\u65b0\u5efa\u6587\u7ae0\uff0c\u6807\u9898\u7528<strong>\u7528\u6237\u5e38\u641c\u7d22\u7684\u539f\u8bdd<\/strong>\uff08\u5982\u300c\u6211\u7684\u8ba2\u5355\u4ec0\u4e48\u65f6\u5019\u5230\uff1f\u300d\uff09\uff0c\u6b63\u6587\u91c7\u7528**\u7b80\u6d01\u53e3\u8bed\u5316**\uff0c\u5e76\u5728\u6700\u4e0b\u65b9\u653e\u7f6e **\u653f\u7b56\u94fe\u63a5**\uff08\u9000\u6362\u3001\u8fd0\u8d39\u3001\u5173\u7a0e\uff09\u4ee5\u53ca **\u5e38\u89c1 FAQ \u5feb\u901f\u8df3\u8f6c**\u3002<\/li>\n<li><strong>\u6b65\u9aa4 4\uff1a<\/strong>\u628a\u53bb\u5e74\u8868\u73b0\u6700\u597d\u7684 5 \u7bc7\u6587\u7ae0\uff08\u9605\u8bfb\u7387 > 30% \u4e14\u8f6c\u5316\u7387 > 15%\uff09\u7f6e\u9876\uff0c\u5176\u4ed6\u4f4e\u6548\u6587\u7ae0\u76f4\u63a5\u4e0b\u7ebf\u6216\u5408\u5e76\u3002<\/li>\n<\/ul>\n<h3>\u4e8c\u3001\u81ea\u52a8\u5316\u5de5\u5355\u8def\u7531\uff0c\u8ba9\u6bcf\u5355\u90fd\u201c\u6295\u5bf9\u4eba\u201d<\/h3>\n<ul>\n<li><strong>\u6b65\u9aa4 1\uff1a<\/strong>\u5728 Gormias \u2192 <code>Automation &gt; Rules<\/code> \u65b0\u5efa\u89c4\u5219\u3002<\/li>\n<li><strong>\u89c4\u5219\u793a\u4f8b\uff1a<\/strong>\n<ul>\n<li>\u5982\u679c\u5de5\u5355\u542b\u5173\u952e\u8bcd\u300c\u9000\u6b3e\u300d\u4e14\u8ba2\u5355\u72b6\u6001\u662f\u300c\u5df2\u53d1\u8d27\u300d \u2192 \u6253\u6807\u7b7e <code>#refund_pending<\/code>\uff0c\u5206\u914d\u7ed9\u4e13\u5c5e\u9000\u6b3e\u7ec4\u3002<\/li>\n<li>\u5982\u679c\u5de5\u5355\u5305\u542b\u300c\u5feb\u9012\u300d\u6216\u300c\u8ffd\u8e2a\u300d \u2192 \u6253\u6807\u7b7e <code>#shipping_query<\/code>\uff0c\u8def\u7531\u5230\u7269\u6d41\u4e13\u5458\u3002<\/li>\n<li>\u5982\u679c\u5de5\u5355\u7d27\u6025\uff08\u5ba2\u6237\u4f7f\u7528\u300c!!!\u300d\u6216\u6807\u8bb0\u4e3a\u300cHigh\u300d\uff09 \u2192 \u81ea\u52a8\u63d0\u5347\u4f18\u5148\u7ea7\u5e76\u53d1\u9001 Slack \u901a\u77e5\u3002<\/li>\n<\/ul>\n<\/li>\n<li><strong>\u6b65\u9aa4 2\uff1a<\/strong>\u4e3a\u6bcf\u4e2a\u6807\u7b7e\u521b\u5efa\u5bf9\u5e94\u7684 **Inbox View**\uff08\u6536\u4ef6\u7bb1\u89c6\u56fe\uff09\uff0c\u8ba9\u5ba2\u670d\u53ea\u770b\u5230\u81ea\u5df1\u8d1f\u8d23\u7684\u5de5\u5355\uff0c\u907f\u514d\u5207\u6362\u641c\u7d22\u3002<\/li>\n<li><strong>\u6b65\u9aa4 3\uff1a<\/strong>\u5f00\u542f **Mandatory Ticket Fields**\uff08\u5fc5\u586b\u5b57\u6bb5\uff09\uff0c\u4f8b\u5982\u300c\u8ba2\u5355\u53f7\u300d\u548c\u300c\u95ee\u9898\u7c7b\u578b\u300d\uff0c\u5f3a\u5236\u5ba2\u6237\u5728\u63d0\u4ea4\u524d\u586b\u5199\uff0c\u51cf\u5c11\u6765\u56de\u6c9f\u901a\u3002<\/li>\n<\/ul>\n<h3>\u4e09\u3001\u5b8f\u547d\u4ee4\uff08Macros\uff09+ AI \u52a9\u624b\u63d0\u524d\u51c6\u5907<\/h3>\n<ul>\n<li><strong>\u6b65\u9aa4 1\uff1a<\/strong>\u5217\u51fa BFCM \u671f\u95f4\u6700\u5e38\u88ab\u95ee\u7684 15 \u6761 FAQ\uff08\u53c2\u8003\u6b65\u9aa4\u4e00\u7684\u5173\u952e\u8bcd\uff09\uff0c\u4e3a\u6bcf\u6761\u5199\u597d\u6807\u51c6\u56de\u590d\u6a21\u677f\u3002<\/li>\n<li><strong>\u793a\u4f8b Macro\uff1a<\/strong><br \/>\n    <code>Macro \u540d\u79f0\uff1aShipping Timeline<\/code><br \/>\n    \u5185\u5bb9\uff1a<code>\u4eb2\uff0c\u60a8\u7684\u8ba2\u5355\u5df2\u4e8e {order_date} \u53d1\u8d27\uff0c\u9884\u8ba1 {delivery_estimate} \u5230\u8fbe\u3002\u60a8\u53ef\u4ee5\u968f\u65f6\u5728\u8ba2\u5355\u8be6\u60c5\u9875\u70b9\u51fb\u300c\u8ffd\u8e2a\u300d\u67e5\u770b\u6700\u65b0\u7269\u6d41\u72b6\u6001\u3002<\/code>\n<\/li>\n<li><strong>\u6b65\u9aa4 2\uff1a<\/strong>\u5728 Gormias \u2192 <code>AI Assistant<\/code> \u4e2d\uff0c\u9009\u62e9 **Train on Knowledge Base**\uff0c\u52fe\u9009\u521a\u624d\u6574\u7406\u597d\u7684 Help Center \u6587\u7ae0\u548c Macro \u5185\u5bb9\uff0c\u8ba9 AI \u80fd\u76f4\u63a5\u8c03\u53d6\u7b54\u6848\u3002<\/li>\n<li><strong>\u6b65\u9aa4 3\uff1a<\/strong>\u8bbe\u7f6e **AI \u5904\u7406\u4e0a\u9650**\uff1a\u4ec5\u8ba9 AI \u56de\u7b54\u300cShipping Timeline\u300d\u300cOrder Status\u300d\u7b49\u4f4e\u98ce\u9669\u95ee\u9898\uff0c\u6d89\u53ca\u9000\u6b3e\u3001\u6362\u8d27\u7b49\u9ad8\u98ce\u9669\u5de5\u5355\u4ecd\u9700\u4eba\u5de5\u4ecb\u5165\u3002<\/li>\n<li><strong>\u6b65\u9aa4 4\uff1a<\/strong>\u63d0\u524d\u6392\u73ed\uff1a\u4f7f\u7528 <code>TalentPop<\/code>\uff08\u6216 Gormias \u81ea\u5e26\u7684 Forecasting\uff09\u9884\u6d4b BFCM \u671f\u95f4\u9700\u8981\u7684\u5ba2\u670d\u4eba\u6570\uff08\u5efa\u8bae\u4eba\u5747\u6bcf\u5c0f\u65f6\u5904\u7406 12\u201315 \u6761\u5de5\u5355\uff09\uff0c\u63d0\u524d\u62db\u8058\u6216\u52a0\u73ed\u5b89\u6392\uff0c\u907f\u514d\u4eba\u624b\u4e0d\u8db3\u5bfc\u81f4\u7684\u8d85\u65f6\u56de\u590d\u3002<\/li>\n<\/ul>\n<h3>\u56db\u3001\u7269\u6d41\u3001\u52a0\u5355\u3001\u8d28\u68c0\u81ea\u52a8\u5316\uff08\u53ef\u9009\u63d2\u4ef6\uff09<\/h3>\n<ul>\n<li>\u63a5\u5165 <code>ShipBob<\/code>\uff08\u6216\u672c\u5730\u4ed3\u5e93\u63d2\u4ef6\uff09\uff0c\u5728\u5de5\u5355\u4e2d\u81ea\u52a8\u586b\u5145 **\u5b9e\u65f6\u8fd0\u8d39 &#038; \u9884\u8ba1\u5230\u8fbe**\uff0c\u7701\u53bb\u5ba2\u670d\u624b\u52a8\u67e5\u8be2\u7684\u65f6\u95f4\u3002<\/li>\n<li>\u4f7f\u7528 <code>Loop Returns<\/code> \u81ea\u52a8\u751f\u6210\u9000\u8d27\u6807\u7b7e\u5e76\u5728\u5de5\u5355\u91cc\u76f4\u63a5\u53d1\u9001\u94fe\u63a5\uff0c\u63d0\u9ad8\u9000\u8d27\u8f6c\u5316\u7387\u3002<\/li>\n<li>\u5f00\u542f Gormias \u7684 **QA Automation**\uff1a\u8bbe\u7f6e\u5173\u952e\u8bcd\u300c\u4e0d\u6ee1\u610f\u300d\u300c\u5dee\u8bc4\u300d\u89e6\u53d1\u5185\u90e8\u8d28\u68c0\u63d0\u9192\uff0c\u53ca\u65f6\u8ddf\u8fdb\u5e76\u633d\u56de\u3002<\/li>\n<\/ul>\n<h3>\u4e94\u3001\u8d39\u7528\u4e0e\u6027\u4ef7\u6bd4<\/h3>\n<ul>\n<li><strong>Gormias \u57fa\u7840\u7248\uff1a<\/strong>\u6bcf\u6708 $79\uff08\u7ea6 560 \u5143\uff09\uff0c\u652f\u6301 1,000 \u6761\u5de5\u5355\u3002<\/li>\n<li><strong>\u9ad8\u7ea7\u7248\uff08Automation + AI\uff09\uff1a<\/strong>\u6bcf\u6708 $199\uff08\u7ea6 1,400 \u5143\uff09\uff0c\u65e0\u9650\u5de5\u5355\u3001AI \u8bad\u7ec3\u3001\u81ea\u52a8\u6807\u7b7e\u3001\u5b8f\u547d\u4ee4\u3002<\/li>\n<li>\u5bf9\u6bd4\u4f20\u7edf\u4eba\u5de5\u5ba2\u670d\uff1a\u5047\u8bbe\u65fa\u5b63\u989d\u5916\u9700\u8981 3 \u540d\u5168\u804c\u5ba2\u670d\uff08\u6708\u85aa\u7ea6 $2,200\uff09\uff0c\u4f7f\u7528 Gormias \u9ad8\u7ea7\u7248\u53ef\u7701\u7ea6 $5,000 \u4eba\u5de5\u6210\u672c\uff0c\u540c\u65f6\u63d0\u5347\u54cd\u5e94\u901f\u5ea6 30%\u201150%\uff0c\u5ba2\u5355\u4ef7\u5e73\u5747\u63d0\u5347 5%\u20138%\u3002<\/li>\n<\/ul>\n<h3>\u7ed3\u8bba\uff1a\u63a8\u8350\u6307\u6570 \u2605\u2605\u2605\u2605\u2605\uff08\u9002\u5408\u6240\u6709\u6708 GMV \u8d85\u8fc7 30 \u4e07\u7684\u8de8\u5883\u5356\u5bb6\uff09<\/h3>\n<h3>\u4f60\u73b0\u5728\u5c31\u8be5\u505a\u7684 3 \u4ef6\u4e8b<\/h3>\n<ol>\n<li>\u767b\u5f55 Gormias\uff0c\u5bfc\u51fa\u53bb\u5e74 BFCM \u5de5\u5355\u5173\u952e\u8bcd\u5e76\u5728 <code>Help Center<\/code> \u5b8c\u6210\u524d 5 \u7bc7\u9ad8\u9891\u6587\u7ae0\u7684\u66f4\u65b0\u548c\u7f6e\u9876\u3002<\/li>\n<li>\u5728 <code>Automation &gt; Rules<\/code> \u5efa\u7acb\u81f3\u5c11 3 \u6761\u5173\u952e\u8def\u7531\u89c4\u5219\uff08\u9000\u6b3e\u3001\u7269\u6d41\u3001\u7d27\u6025\uff09\uff0c\u5e76\u4e3a\u6bcf\u4e2a\u6807\u7b7e\u521b\u5efa\u5bf9\u5e94\u7684 Inbox View\u3002<\/li>\n<li>\u51c6\u5907\u597d 15 \u6761 FAQ \u7684\u5b8f\u547d\u4ee4\uff0c\u8bad\u7ec3 AI\uff08<code>AI Assistant<\/code>\uff09\uff0c\u5e76\u5728 <code>TalentPop<\/code> \u91cc\u5b8c\u6210\u65fa\u5b63\u4eba\u529b\u9884\u6d4b\u4e0e\u6392\u73ed\u3002<\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"<p>\u7528 Gorgias \u81ea\u52a8\u5316\u5de5\u5177\u628a BFCM\uff08\u9ed1\u4e94\/\u7f51\u4e00\uff09\u5ba2\u670d&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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